CARE AND MAINTENANCE
Lifetime Limited Warranty
Origin Quartz – Lifetime Limited Warranty
Terms & Conditions
Origin Quartz supplies material to your Installer in slab format. Your Installer of choice will cut, polish and install your counter top. All Origin Quartz material gets checked when it arrives in our warehouse & before it leaves. After it leaves our warehouse, Origin Quartz has no control with transportation, manufacturing or installation.
Please take the time to read our care and maintenance recommendations. By following the proper installation, care and maintenance of Origin Quartz you should have many years of enjoyment from our Product.
Listed below are the terms and conditions applicable to Origin Quartz engineered stone.
What is included in the warranty:
- Origin Quartz offers a lifetime limited warranty to the original customer for the property.
- The warranty covers any defects arising from the manufacture of the slab. Subsequent fabrication and installation are not covered in this warranty.
- The Warranty is limited to a) replacing the material b) refunding the value of the material c) repairing the material. The warranty does not include fabrication and installation of the material. What is not included in the warranty: 1. Any defect or damage to the Product arising from work done by anyone other than Origin Quartz. 2. The fabrication and installation of the Product by other parties. 3. The use of the Product as flooring or outdoors (including BBQ areas) or in areas near swimming pools.
- The discolouration of the Product if it is exposed to direct sunlight or silicon (or similar) products over prolonged periods
- Any modification or alteration (including the use of sealers or colour enhancers) to the surface of Origin Quartz.
- Damage to the Product due to prolonged exposure to chemicals or solvents.
- Damage by: a. b. Placing hot pots / pans (including electric fry pans) on the surface Applying excessive weight to the surface
- Any defect or damage as a result of the Product not being cleaned in accordance with the Origin Quartz Care and Maintenance Guide.
- Variations in colour, pattern or shade of the material against sample material, displayed or illustrated material. Origin Quartz is made from natural material & some colour variation will occur between batches.
- Failure of adhesives, caulking materials, damage resulting due to the accessories installed failure due to inadequate support to joints and seams.
- Damage as a result of sitting, climbing or standing on the Product.
- Any defect or damage as a result of mishandling or abuse.
- Bowing less than 1.5mm per 1000mm of material.
- Cracks are not a material fault. They are not covered in the warranty and are usually a result of: a. b. c. d. e. f. Mechanical stress on the material after installation Settlement or movement in joinery or house as a whole Sitting, standing or climbing on your bench top Excessive heat Sink or cook top cut out (not covered) “L” shaped cut out / improper installation
- Chipping is not a material fault; it is normally a direct result due to impact to the edge of the surface. Chips are not covered by this warranty.
- Fireplaces are not covered as a result of variations in design and heat output.
- The warranty only applies if the Product was installed by a qualified and licensed stonemason.
- Small infrequent dots may appear in the material. These can be darker or lighter pieces of quartz in relation to the base colour and are not considered a fault of the material. Infrequent small white dots present in Concrete grey for example are particles of Quartz used in the manufacturing process and are accepted as part of the material.
Registering your Warranty Please register your warranty online at www.originquartz.co.za.
Care and Maintenance Guide Origin Quartz is an extremely strong material but you should avoid: • Sitting, standing or climbing on your bench top • Direct exposure to hot pots, pans or other hot items • Cutting food directly on the surface • Knocking, dropping or bumping the Product with heavy items • Exposure to strong chemicals and solvents .Matte finish products are as durable as our polished range however they are prone to oil marks from ‘oily’ based products and even our own natural skin. These are not permanent stains however extra care is required in order to maintaining your matte finish product. Note: all silicon or similar based products may leave a shiny film on the surface, causing a shiny appearance which cannot be removed. This is an unavoidable part of the installation and should be restricted to the necessary (splashback and joint sealing) areas of the benchtop. Origin Quartz is extremely low maintenance. • For every day cleaning use a mild Cleaner and wipe with a soft cloth or sponge. Ensure you remove all cleaner residue with damp cloth or sponge to maintain its semi-glow.